Privacy Policy

CreditScore.Africa (“we”, “us”, “our”) provides analytics and decision-support tools. We transform user-authorized financial information into structured insights and enable consent-based sharing of those insights with third parties (e.g., institutions) only when you approve.

1) Who we are

CreditScore.Africa is operated by Prove Hub Ltd (as referenced on our website footer). Contact: support@creditscore.africa

2) What this policy covers

This policy explains how we collect, use, store, share, and protect personal data when you visit our website, join our waitlist, use our products (when available), or respond to an institution’s access request.

3) Data we may collect

• • Identity & contact data (e.g., name, email, phone (optional), country).
• • Account & usage data (e.g., device info, IP address, logs, page interactions).
• • Financial data (only when you provide/authorize it) for generating insights.
• • Communications (support messages, surveys, interview notes you volunteer).

4) Why we process your data

• • Create/manage accounts and waitlist communications.
• • Generate financial readiness indicators and insights you request.
• • Enable consent-based sharing with institutions you approve.
• • Maintain security, prevent fraud, and keep audit logs.
• • Comply with legal obligations (where applicable).

5) Consent-based sharing

Institutions may request access to insights. We do not share anything until you explicitly approve the request. You can deny requests and can withdraw consent (see Consent Policy).

6) Who we share data with

• • Service providers (hosting, analytics, email delivery, security) under confidentiality and instructions.
• • Institutions you approve (only the insights you authorize).
• • Regulators/law enforcement when legally required.

We do not sell your personal data.

7) Data retention

We retain data only as long as necessary for the purposes described here, unless longer retention is required by law. See Data Retention & Deletion.

8) Security

We use safeguards appropriate to the sensitivity of the data, including access controls and monitoring. See Security Overview.

9) Your rights

Subject to applicable law, you may request access, correction, deletion, restriction/objection, portability (where applicable), or withdraw consent. Email support@creditscore.africa.

10) Changes

We may update this policy from time to time. If changes are material, we will update the date on this page and may notify you.