Questions & Answers

CreditScore.Africa is a consent-first insights platform that helps you understand your financial profile and share trusted indicators with institutions—only when you approve.

No. We are not a bank, lender, payment service, or a credit bureau.

We’re currently in waitlist/early access. Join the waitlist to get updates and early access as features roll out.

Only when you choose to provide or authorize it. If you don’t authorize anything, we don’t access it.

No. We do not sell your personal data.

Only you—unless you explicitly approve a request.

If an institution requests access, you’ll see what they’re requesting and can Approve or Deny. Where supported, you may be able to approve with limits (for example, specific data types or time ranges).

You can withdraw consent for future sharing. If an institution already received data while consent was active, they may have retained it under their own policies.

Yes. We keep an audit trail of consent actions so you can track what was shared, when, and with whom.

Not necessarily. We provide insights and indicators based on user-authorized data. Different institutions can use different scoring approaches.

Your insights can change when:

• new data is added (or older data falls out of the selected range)
• your financial behavior changes
• our models and indicators improve as the product evolves

We help businesses understand their financial profile and share trusted indicators with partners or institutions—with explicit consent.

Yes. Structured insights can support credit discussions, partnerships, procurement, rentals, vendor onboarding, and other trust-based decisions (depending on what you choose to share).

Not always. Where feasible, we focus on derived indicators rather than storing unnecessary raw documents, while still supporting user-authorized data sources.

Only authorized users on your side, and external parties only when you approve their access request.

This can be supported depending on the account setup and rollout stage. If you need multi-user access, contact support.

No. We’re not a lender, investor, or credit bureau. We provide insights to improve clarity and decision-making.

We follow defined retention practices. Account data is retained while active, and consent/security logs may be kept longer for auditing and safety.

It means institutions can request access to specific indicators or insights, but nothing is shared until the user approves.

Institutions can request structured insights and indicators that help with decision-making—based on what the product supports at the time and what the user agrees to share.

No. Access is granted per user approval. This is central to the platform’s trust model.

Yes. We maintain records of consent actions to support transparency, accountability, and security.

Where supported, requests can be scoped (for example, specific data categories or time ranges) so the user can approve with clearer boundaries.

Contact us to discuss onboarding, integration options, and compliance requirements.

No. We are not a credit bureau. We provide consented insights derived from user-authorized data.

CreditScore.Africa is operated by Prove Hub Ltd.

No. We do not sell personal data.

We use layered safeguards such as access controls, role-based permissions, secure connections (encryption in transit), and monitoring. Security is continuously improved as we scale.

• Waitlist data: retained until you unsubscribe or request deletion
• Account data: retained while active
• Consent/security logs: may be retained longer for auditing and safety

Yes. You can request deletion/removal, subject to necessary retention for security and consent logs.

Email: support@creditscore.africa
Use this for early access questions, partnerships, integrations, and general support.